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Desktop Support Technician
About the role
We are looking for a Desktop Support Technician to join our team. You will resolve user tickets for hardware, software and access.
Responsibilities
- Resolve user tickets for hardware, software and access.
- Set up and image laptops and desktops.
- Reset passwords and manage accounts.
- Escalate and document unresolved issues.
- Keep an inventory of devices.
Required
- Windows and macOS support
- Active Directory user management
- Ticketing system
- Hardware and printer troubleshooting
- Clear customer communication
Preferred
- Microsoft 365 administration
- Intune or SCCM
- Remote support tools
- Basic networking
- CompTIA A+
Tools and stack
A ticketing system, Active Directory, Microsoft 365 admin center, Remote desktop tools, Imaging or deployment tools, Basic network tools
Employment type: [Contract / W2 / C2C / Full-time]
Location: [City, ST / Remote]
Duration: [months]
Work authorization: [accepted types]Responsibilities explained
Each responsibility maps to something a candidate should be able to describe.
- Resolve user tickets for hardware, software and access.
- Set up and image laptops and desktops.
- Reset passwords and manage accounts.
- Escalate and document unresolved issues.
- Keep an inventory of devices.
Required skills
Treat these as the screen. If a candidate cannot speak to them, they are rarely a fit.
- Windows and macOS support
- Active Directory user management
- Ticketing system
- Hardware and printer troubleshooting
- Clear customer communication
Preferred skills
Use these to rank candidates who meet the required list.
- Microsoft 365 administration
- Intune or SCCM
- Remote support tools
- Basic networking
- CompTIA A+
Other titles this role appears under
Search and post under the variants your clients use.
- Desktop Support Technician
- Desktop Support Analyst
- IT Support Specialist
- Help Desk Technician
Seniority guide
Pick the level you need and state it plainly in the posting.
- Entry: resolves common tickets with a script.
- Mid: handles complex cases and trains others.
- Lead: manages queues and standards.
Tailoring a resume to this description
When you submit a consultant, mirror the required skills and tools in the summary and the most recent role, using only experience the candidate really has. MatchWire’s resume tailoring drafts this from the candidate’s stored work history and the posting.
Frequently asked questions
How long should a job description be?
Long enough to list the responsibilities, required and preferred skills, tools and logistics, usually 300 to 500 words.
Should I list a rate in the description?
If the client allows it, a range helps candidates self-select. Otherwise state it as “rate to be discussed” and confirm it before submitting.